We’re pretty laid back here at Castle as we want your mountain getaway to be as low stress and hassle free as possible. After all, this little slice of Heaven is meant to restore, recharge and rejuvenate. However, so things can go as smoothly as possible for you, our valued guests, our staff and our management team, we do have some policy information that is important for everyone.

Change/Cancel Policy

Please read our change/Cancel Policy below

A first and last night deposit (or 25% of your visit if you’re staying more than a week) is due at the time of booking to reserve. The balance is due upon arrival. We accept MasterCard, Visa, American Express,& Discover, or we can hold a reservation for up to one week on a credit/debit card if you would prefer to pay by check.

If you cancel your reservation and we receive notice at least 7 days before your scheduled arrival, you may either get a refund of your deposit, less a $100 cancel fee, or reschedule your reservation to a later date with no change or cancel fee. Sorry, no refunds for early departures and all reservations are non-cancellable and non-changeable within 7 days of arrival, and you are financially responsible for all nights reserved. Note that changing your reservation to another date, or changing the length of stay, may adjust the rate.  

Snow Emergency Policy

When traveling to Castle Mountain Lodge, at over 7,500 feet, we understand that snow emergencies can, and do, arise. We tend to get our heaviest snows from March through early May. If CDOT has closed roads due to winter weather, and recommended that people remain home, we will happily move your deposit and reservation to another date. Sometimes we are able to move and/or extend your reservation by a day or two without problems and are happy to do so if the calendar allows. If you need a bit of time to re-plan your visit with us, we will gladly hold the deposit in the form of a gift certificate (valid for use within one year) until you firm up your plans and can decide when to come. 

If weather is simply inclement and you decide not to come we hold you accountable for that reservation and standard cancellation policies apply. As long as roads are open, we do expect you here.

If you are overly concerned with needing to cancel, we do recommend getting travel insurance. Some folks have older or ill family members and are concerned that they may have to cancel last minute due to an illness, death, etc… This gives you the peace of mind that if you would have to cancel for an unforeseen or tragic reason, your trip would be fully covered. We recommend Travel Guard through AIG.

SPECIAL AND WEEKLY rates are available only to guests making reservations directly with the lodge. You may want to see if you can stay that extra night for a considerable savings before locking in your dates.

Check In/Check Out and Rates

Various times/policies

Rates include up to the number of people the cabins can sleep. No charge for extra people. We do not allow more than the maximum number of people in cabins as denoted on our cabin pages.  No exceptions made for exceeding that number in occupancy. 

Check in: between 3 p.m. and 9 p.m., Check out: before 11 a.m. 

Rates are seasonal. Summer/Autumn/Holidays being peak, with shoulder seasons of Early Summer and Early Autumn. Off Peak seasons are during our winter months, excluding the holidays. 

Dogs are allowed in Castle Tower, Homestead, Castle Rock/Pines/ViewCastle River, River Castles 1 – 7, Little Bear, & Castle Spruce for $25/night per dog. Maximum of 2 dogs per cabin. Maximum of 2 dogs per cabin. There are no exceptions. Dog friendly cabins do fill quickly, so plan ahead if you are traveling with your pup!

Please see our Dog and Pet Policy for more information. Note that dog friendly cabins do book early! 

Note that minimum stay requirements may apply to various seasons and for various cabins. For example, we will require a 4 night stay in all of our larger cabins, including Riverside, Castle Tower, Homestead, River Castle 5, Castle River, and River Castle 1/A/B during our peak and holiday seasons.  And, during the same seasons, we’ll require a 3 night minimum on all one bedroom cabins until last minute bookings for the current week. Motel rooms have no minimum stay requirements. If you are looking for shorter stays, do give us a call as we can occasionally fit shorter stays between two reservations or onto either end of existing reservations as the calendar allows. 

All weekends require a two, or more, night minimum. Weekends will be opened up to one night stays on the Thursday (24 hrs) before each weekend. The following weekends require a three night minimum: Memorial Day Weekend, Labor Day Weekend, and the weekend of the Scottish Irish Highlands Festival (weekend after labor day).

Rates include our daily towel delivery and supply service. Full housekeeping service is available for an additional 15% charge.