Keeping you safe in this new era

As of April 27, 2020 we can begin accepting guests! Read below for more details.

Colorado, Estes Park, and Castle Mountain Lodge are open and ready to welcome you back!

As spring starts to break winter’s icy grasp on our landscape, it’s one of the best times to visit Estes Park and Rocky Mountain National Park. As of now, we are welcoming guests back to Castle and will be taking every precaution to ensure that you, our staff, and our community stay safe. You can see our excessively thorough cleaning measures below. In addition, things around town will be a bit different for a little while. We have outlined below how the National Park, and businesses around town will be operating during this soft restart of Estes Park.

Current Hours: Everyday from 8:00 am to 9:00 pm (Normal Hours)

Extra Cleaning Measures

Our Housekeeping Staff will be thoroughly sanitizing everything a guest could potentially touch. This includes, but is not limited to, all light/fan switches and switch plates, all electrical outlets, all interior and exterior door knobs or handles, all lamp switches and pull strings, all cabinet/dresser/nightstand/and the like handles and or pull knobs, interior and exterior handrails, all alarm clocks, all kitchen knobs and handles, coffee makers and toasters, TV and BluRay remotes, trash cans, etc. Basically, if you ask if we will be sanitizing a certain item or surface, the answer will always be yes. And this will be done upon the departure of each guest and prior to the arrival of each guest. So everything will be sanitized twice in between guests.

Our Front Desk Staff will thoroughly sanitize the lobby space after any guest has entered. They will sanitize in the same way as the housekeepers and keep all surfaces, door knobs, etc. completely sanitized and safe.

All staff will be required to wear masks anytime there is potential contact with guests.

Common Spaces will Remain Closed

In order to keep our guests as safe as possible, common spaces will remain closed until further notice. This includes the communal hot tub, the loft area of the lobby, the lobby coffee station, playgrounds, and communal picnic and firepit areas.

While our lobby will remain open, we ask guests only enter during check in or check out. If you do see another guest in the lobby, we are requiring guests to wait outside until the current guest has left the lobby and we have been able to sanitize all surfaces.

Serving Guests

Our daily protocol for bringing you supplies will need to change for a bit as well. We will not allow our staff to enter a cabin that is occupied, whether the guest is present or not. Supplies will be done between the hours of 10:00 and 2:00 as follows. Guests needing supplies will leave trash bags and dirty towels on their doorstep. When we see these discarded supplies, we will replace with fresh towels, and new trash bags, which will be left on the porch as well. If you need anything else (shampoo, etc.), please leave a note or call the front desk. Please do not leave anything out after 2:00, as we must continue to be Bear Aware!

We understand that we are not able to serve you at our full desire or capacity, but we are going to serve you to the very best of our abilities through this.

A Scaled Down Estes Park

Know that, for now, coming to visit Estes and RMNP will not provide the same travellers experience we are all used to. Many businesses will be slowly ramping back up, and the National Park is still closed. 

What this effectively means is that when you do come to Estes Park in these initial weeks of restarting our economy, plan to socially distance in your own cottage and just rejuvenate and restore on our beautiful properties.

The National Park remains closed until further notice. There are plans in the works on how to reopen RMNP sooner rather than later, and we’ll be the first to inform you once these plans materialize and we know more.

Most restaurants are opening back up in a very limited capacity. Many are currently offering to-go options only, but some will soon reopen to dine in eating with fewer tables available for seating. We will be providing guests with a list of restaurants and coffee shops that are open and what services they are offering.

Many shops are beginning to open on Monday, April 27th. There will be some hardy restrictions in place such as limiting the number of people in the store at one time, requiring any patrons to wear a face mask, and some will not allow people inside, but will bring items out to you for purchase.

While the National Park is currently closed, there are other places that offer wonderful hiking in the area. Physical distancing will need to remain in effect, but it will be possible to stretch your legs and breath deep in our pristine mountain air. We will provide recommendations to guests on where they can safely and legally hike in the area.

If it is possible, please do your grocery shopping in your hometown and bring your groceries with you. While the town is opening back up, many local residents are still fearful of tourists crowding our local supermarket. If you do need to venture into Safeway, please follow all social distancing protocols in place. Wear a mask, follow the one way signs when going down isles, and maintain six feet of space from other shoppers. Note that Tuesday and Thursday mornings from 7:00am to 9:00am are for locals who are elderly or at an otherwise high health risk. Please respect this time set aside for our local population.

The bottom line is that we are ready for this next phase of a soft opening, if you will. We have greatly missed our calling in providing a special place to offer you restoration and rejuvenation, in whatever that looks like for you whether it’s putting your feet up all day and soaking in the views, or spending hours and hours deep in the back country on a trail pushing your physical limits, or anything in between. 

We are welcoming you back with metaphorical open arms and can not wait to reconnect with our extended lodge family! Please let us know if you have any questions and we’ll see you soon!

Be sure to follow us on social media and we’ll keep you connected to our stunning and special corner of the Rockies. Keep a smile on your face and know we stand with you through this and we’re confident we’ll come out all the stronger for it.